I. Product quality commitment -------
1. The manufacturing and testing of products are in strict accordance with national and industrial standards.
2. All products shall be professionally tested by Quality Department to ensure that all the indicators of the products meet the quality standards.
3. We are willing to bear all the related responsibilities for the quality problems during the warranty period.
II. Delivery time commitment --------
In accordance with customer requirements, assure the quality and quantity and deliveryon time .
If the customer order has special requirements, such as early delivery, the sales will fully communicate with the customer and push our company to ensure that the reasonable needs of the customer.
III. Product sales service --------
1. Pre-sale service refers to all kinds of services provided to customers before sales, including technical consultation, scheme design, product introduction, customer guidance, prompt quotation, follow up etc.
2. In-sale service refers to the services provided in the sales process, such as warm reception, carefully selecting products for customers, answering customers' doubts about the products, device operation and use, so as to enhance the sense of trust and actively facilitate the transaction.
3. After-sale service refers to all kinds of services provided to customers after the products are sold, so as to ensure that the value of the goods purchased by customers is fully played and settle all kinds of worries from the customers
After-sale Internet service------If customers find any problem in the process of using our products, they can email our sales or log on our website for online consultation in time. The sales or online staff will respond in time and properly solve the problem.
After-sale call service------if the consultation and minor problems which can be directly solved in the call, the service staff will be immediately to solve; for the problems that cannot be well solved in the call, the telephone personnel will fill in Customer Problem Registration Form and transfer the problems to the relevant personnel and deal with them properly within 3 working days.
Whether new customers or old customers, our company's after-sales service staff will regularly or irregularly conduct mail or telephone visits, ask customers about the sales and usage of products, whether the products meet the requirements and any reasonable suggestions for our products and services.
After-sale service information ------ collect customer information, understand customer needs, so as to further improve the company's products,management and service.
(1) Salesmen and after-sales professionals shall sort out Product Quality Treatment Sheet, After-sales Information Feedback Form and Customer Service Treatment Sheet and submit them to Customer Service Department.
(2) The customer Service Department summarized the customer opinions, summarized the problems existing in after-sales service, the customer demand points and the customer perception and satisfaction of our company's products. Different problems were transferred to different departments to deal with, so that the quality of the company's after-sales service was efficient and fast, and finally improve the evaluation of customer satisfaction.
IV. Warranty Exception Disclaim ------
Within warranty period, for quality problems and installation problems, our company provides free service, but the following circumstances are not covered by the warranty:
(1) Damage caused by the user's own disassembly or damage caused by non-professional personnel's disassembly;
(2) Damage caused by improper transportation, storage by the user or failure to use according to the instructions;
(3) Exceeding the corresponding warranty period;
(4) The damage is caused by force majeure.
